Book
Service design and service thinking in healthcare and hospital management : theory, concepts, practice / Mario A. Pfannstiel, Christoph Rasche, editors.
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector.
Record details
- ISBN: 9783030007485
- ISBN: 3030007480
- Physical Description: xvii, 535 pages ; 24 cm.
- Publisher: Cham, Switzerland, Springer, [2019]
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references. |
Search for related items by subject
| Subject: | Health facilities > Business management. |
Available copies
- 1 of 1 copy available at Emily Carr University of Art + Design.
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Emily Carr University of Art + Design | RA971.3 .S47 2019 (Text) | 30240073 | Book | Volume hold | Available | - |
| LDR | 01799cam a2200337Mi 4500 | ||
|---|---|---|---|
| 001 | 125010431 | ||
| 003 | SITKA | ||
| 005 | 20190506223541.0 | ||
| 008 | 180817s2019 sz a b 000 0 eng d | ||
| 020 | . | ‡a9783030007485 ‡qhardcover | |
| 020 | . | ‡a3030007480 ‡qhardcover | |
| 035 | . | ‡a(OCoLC)1089357894 | |
| 040 | . | ‡aYDX ‡beng ‡erda ‡cYDX ‡dOCLCO ‡dGSE ‡dBVAVSA | |
| 049 | . | ‡aGSEM | |
| 050 | 4. | ‡aRA971.3 ‡b.S47 2019 | |
| 245 | 0 | 0. | ‡aService design and service thinking in healthcare and hospital management : ‡btheory, concepts, practice / ‡cMario A. Pfannstiel, Christoph Rasche, editors. |
| 264 | 1. | ‡aCham, Switzerland, ‡bSpringer, ‡c[2019] | |
| 300 | . | ‡axvii, 535 pages ; ‡c24 cm. | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent. | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia. | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier. | |
| 520 | . | ‡aThis book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. | |
| 504 | . | ‡aIncludes bibliographical references. | |
| 650 | 0. | ‡aHealth facilities ‡xBusiness management. | |
| 700 | 1 | . | ‡aPfannstiel, Mario A., ‡eeditor. |
| 700 | 1 | . | ‡aRasche, Christoph, ‡eeditor. |
| 901 | . | ‡a125010431 ‡b ‡c125010431 ‡tbiblio ‡soclc | |
