Designing for the digital age : how to create human-centered products and services

Goodwin, Kim 1971- (Author).

Summary: "Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike."--Resource description page.

Record details

ISBN: 9780470229101
ISBN: 0470229101
ISBN: 9780470229101
ISBN: 1118079884
ISBN: 9781118079881
ISBN: 111829257X
ISBN: 9781118292570
Physical Description: 1 online resource (xxix, 739 pages) : illustrations
remote
Publisher: Indianapolis, Ind. : Wiley Pub., ©2009.

Content descriptions

General Note:	Title from title screen.
Bibliography, etc. Note:	Includes bibliographical references and index.
Formatted Contents Note:	1. Goal-Directed Product and Service Design -- 2. Assembling the Team -- 3. Project Planning -- 4. Research Fundamentals -- 5. Understanding the Business -- 6. Planning User Research -- 7. Understanding Potential Users and Customers -- 8. Example Interview -- 9. Other Sources of Information and Inspiration -- 10. Making Sense of Your Data: Modeling -- 11. Personas -- 12. Defining Requirements -- 13. Putting It All Together: The User and Domain Analysis -- 14. Framework Definition: Visualizing Solutions -- 15. Principles and Patterns for Framework Design -- 16. Designing the Form Factor and Interaction Framework -- 17. Principles and Patterns in Design Language -- 18. Developing the Design Language -- 19. Communicating the Framework and Design Language -- 20. Detailed Design: Making Your Ideas Real -- 21. Detailed Design Principles and Patterns -- 22. Detailed Design Process and Practices -- 23. Evaluating Your Design -- 24. Communicating Detailed Design -- 25. Supporting Implementation and Launch -- 26. Improving Design Capabilities in Individuals and Organizations.