E-book
Buying, supporting, maintaining software and equipment : an IT manager's guide to controlling the product lifecycle
Record details
- ISBN: 9781482232783
- ISBN: 1482232790
- ISBN: 9781482232790
-
Physical Description:
1 online resource : illustrations (black and white)
remote - Edition: 1st.
- Publisher: Boca Raton : Auerbach, 2014.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | Systems; Nonticketed Events; Specialist Hand Off; Severity and Call Triage; The Service Level Agreement; Service Entitlement Database; Diagnostics; Specialist Handling; Technicians; Closing Tickets; Categories of Repair; Monitoring the Service Level Agreement; Reverse Logistics; Return Merchandise Authorization Monitoring; Summary & |
| Source of Description Note: | CIP data; item not viewed. |
