MANAGING PUBLIC SERVICES making informed choices

Lapsley, Irvine, (editor.). Mattisson, Ola, (editor.).

Summary: This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management. Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.

Record details

ISBN: 9780367723255
ISBN: 0367723255
ISBN: 9780367723248
ISBN: 0367723247
ISBN: 9781000475869
ISBN: 1000475867
ISBN: 1003154387
ISBN: 9781003154389
ISBN: 1000475824
ISBN: 9781000475821
Physical Description: 1 online resource
remote
electronic resource
Publisher: [S.l.] : ROUTLEDGE, 2021.

Content descriptions

Bibliography, etc. Note:	Includes bibliographical references and index.
Biographical or Historical Data:	Irvine Lapsley is director of IPSAR at the University of Edinburgh Business School, UK. He is editor of Financial Accountability and Management and chair of the EIASM Public Sector Conference. Ola Mattisson is senior lecturer in strategy and public management at the School of Economics and Management at Lund University, Sweden.