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Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Más sobre ti / Sara Dobarro.
Crucial conversations : tools for talking when stakes are high / Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory.
Processing communication : information processing in intrapersonal communication / Blaine Goss.
Trades access common core. Competency B-3, Use interpersonal communication skills. Line B, Employability skills / Camosun College.
The communication code : unlock every relationship, one conversation at a time / Jeremie Kubicek & Steve Cockram.
Difficult conversations : craft a clear message, manage emotions, focus on a solution / Harvard Business Review.
Emotions revealed : recognizing faces and feelings to improve communication and emotional life / Paul Ekman.
Dialogue(s) / directed by: Philippe David Gagné ; produced by: Denis McCready, Colette Loumède, Claudia Chabot, Colette Loumède ; production agencies: National Film Board of Canada (Montreal), Bande Sonimage (chicoutimi).

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