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How things don't work / Victor Papanek and James Hennessey ; photographs, illustrations, and designs by the authors, Sara Hennessey, Ira Velinsky and Mike Whalley.
How to Complain video / Canadian Broadcasting Corporation
Retail tricks :  How stores make you spend more video / Canadian Broadcasting Corporation
Switching to digital TV : everything you need to know / Michael Miller.
Inspire! : why customers come back / Jim Champy.
Service, Ha! video / Canadian Broadcasting Corporation
The 1-2-3 money plan : the three most important steps to saving and spending smart / Gregory Karp.
Edge Marketing video / Canadian Broadcasting Corporation
Who is buying and selling your personal information? video / Canadian Broadcasting Corporation
Emotional Marketing : Advertisers Target the Heart. February 2016 video / Canadian Broadcasting Corporation

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